Privacy Policy
Your data privacy matters to us. Here's exactly how we handle your information with complete transparency.
Last updated: January 15, 2025
Who We Are
NxtEvolveX is a specialized mobile app testing and debugging service provider operating from Singapore. We help businesses ensure their mobile applications work flawlessly across different devices and operating systems.
When you work with us, you're trusting us with information about your business and your app users. We take that responsibility seriously and want you to understand exactly what we do with that trust.
Information We Collect
The type of information we collect depends on how you interact with our services. Here's what we typically gather:
When You Contact Us
- Your name and job title
- Company name and business email address
- Phone number if you provide it
- Details about your mobile app and testing needs
- Any technical specifications or requirements you share
During Testing Services
- App files and source code you provide for testing
- Test data and user scenarios
- Performance metrics and crash reports
- Device information and testing environments
- Bug reports and debugging information
Website Analytics
- IP address and location data
- Browser type and device information
- Pages visited and time spent on our website
- How you found our website
How We Use Your Information
We're not in the business of selling your data or using it for purposes you wouldn't expect. Here's exactly what we do with the information you share:
Your contact information helps us communicate about your project, send you test results, and provide ongoing support. The technical information about your app is used solely for testing and debugging purposes.
We also use aggregated, anonymized data to improve our testing processes and understand what types of mobile app issues are most common. This helps us develop better testing methodologies for all our clients.
Our Core Principle
We only use your information to provide better mobile app testing services. Period. No marketing to third parties, no data selling, no unexpected uses.
Your Rights and Control
You have significant control over your personal information. These aren't just legal requirements we're checking off—they're practical rights you can actually use:
Access Your Data
Request a complete copy of all personal information we have about you, including how we obtained it and who we've shared it with.
Correct Information
Update or fix any incorrect personal information we have. Just let us know what needs changing.
Delete Your Data
Request deletion of your personal information, subject to any legal requirements we have to keep certain records.
Limit Processing
Ask us to stop processing your personal information for specific purposes while keeping it on record.
Data Portability
Get your personal information in a format you can use elsewhere, or have us transfer it directly to another service provider.
Object to Processing
Object to how we process your personal information, particularly for marketing purposes or automated decision-making.
Data Security and Protection
Mobile app testing often involves sensitive business information and user data. We've built our security practices around protecting both your intellectual property and your users' privacy.
All client data is encrypted during transmission and storage. Our testing environments are isolated from each other and from our corporate networks. We use secure file transfer protocols and require multi-factor authentication for all team members accessing client projects.
Each testing project is assigned a unique workspace that's automatically purged once the project completes and final reports are delivered. We maintain detailed access logs and conduct regular security audits of our systems.
If Something Goes Wrong
In the unlikely event of a security incident affecting your data, we'll notify you within 72 hours with details about what happened, what data was involved, and what steps we're taking to resolve it.
Data Sharing and Third Parties
We don't sell your data to anyone. The only times we share your information are:
With cloud service providers who host our testing infrastructure—but only the minimum necessary data, and they're bound by strict confidentiality agreements. With legal authorities if required by Singapore law or court order.
Sometimes we work with specialized testing tool providers for specific device configurations or testing scenarios. When this happens, we ensure they sign comprehensive non-disclosure agreements and delete all client data when testing concludes.
Data Retention
We keep your personal information only as long as necessary to provide our services and meet legal requirements.
Project files and testing data are typically retained for 90 days after project completion, then securely deleted. Contact information is kept for two years to maintain our business relationship and provide support for past projects.
If you specifically request deletion of your information, we'll remove it within 30 days unless we have legal obligations to retain certain records for business or compliance purposes.
Singapore Privacy Laws
As a Singapore-based company, we comply with the Personal Data Protection Act (PDPA) and related regulations. This means you have specific rights under Singapore law regarding your personal information, and we have corresponding obligations to protect it appropriately.
Changes to This Policy
We review and update this privacy policy annually or when we make significant changes to our data practices. When we update it, we'll notify existing clients by email and post the new version on our website.
If changes significantly affect how we handle your personal information, we'll ask for your consent before implementing them for your account.
Questions About Your Privacy?
We're here to help you understand exactly how your information is handled. Don't hesitate to reach out with any questions or concerns.